Health & Well-being

Responsible Gaming with 30c

30c believes online entertainment should be a source of enjoyment, not stress. This page guides you on playing smart, setting healthy limits, and recognising warning signs before they become a problem.

If you're feeling overwhelmed or in need of help, don't hesitate to reach out to our support team or seek professional assistance.

Set a Playtime Limit Keep Your Budget in Check Know Your Limits Minor Protection Take a Break When You Need One 24/7 Support Available Life Balance Comes First Set a Playtime Limit Keep Your Budget in Check Know Your Limits Minor Protection Take a Break When You Need One 24/7 Support Available Life Balance Comes First

30c's Commitment to Healthy Gaming

At 30c, we take our social responsibility seriously. Our entertainment platform is built to deliver a fun and engaging experience — but we understand that uncontrolled play can have a negative impact on individuals and their families. That's why we actively provide guidance, self-control tools, and support to all Malaysian users who need it.

Online gaming, including Sports Betting and casino games, is an adult entertainment activity. It's best enjoyed within reasonable limits as part of a balanced lifestyle. 30c does not encourage excessive play or dependency of any kind, and we are committed to helping our users maintain full control over their gaming activity.

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Do You Recognise These Signs?

It's important to recognise the early signs of risky gambling behaviour before they develop into a more serious problem. Go through the checklist below honestly — if you identify several of these signs in yourself or someone you care about, it may be time to take precautionary steps:

  • Playing longer or spending more than you planned
  • Playing to escape stress or negative emotions
  • Hiding gambling activity from family or friends
  • Borrowing money or selling belongings to keep playing
  • Feeling anxious or irritable when you can't play
  • Neglecting work, family, or financial responsibilities

If any of the above sounds familiar, remember that reaching out for help is a sign of strength, not weakness. 30c is always here to help you access the right support resources.

Setting Smart Time and Budget Limits

The most effective way to keep gaming enjoyable is to set clear limits before you start — not after. Here are some practical guidelines we recommend to all 30c users:

Budget Limit

Decide on an amount in MYR (RM) that you're comfortable spending on entertainment each week or month — and stick to it. Treat money spent on gaming the same as any other entertainment expense, like a movie ticket or a dinner out. Never use savings, bill money, or borrowed funds for gaming.

Time Limit

Set a specific time limit for each gaming session. Use your phone's timer as a reminder. Make sure gaming doesn't cut into your sleep, work, family time, or other social activities. Short breaks between sessions help you maintain a healthy perspective.

Don't Chase Your Losses

One of the most dangerous traps in gaming is trying to "win back" money you've already lost. Every round is an independent event — past results have no bearing on future outcomes. If you've hit the loss limit you set for yourself, stop for the day and come back another time with a fresh mindset.

Self-Control Tools Available

30c offers several self-control tools that can be activated through your account to help you maintain a healthy balance. These tools are designed to put you in full control of your gaming experience:

Deposit Limit

You can set daily, weekly, or monthly deposit limits in RM on your account. Once a limit is set, our system will block any deposit that exceeds your chosen amount within that period.

Cool-Off Period

If you feel you need a break, you can apply for a cooling-off period lasting a few days or weeks. During this time, your account will be temporarily deactivated, giving you the space to step back without any pressure.

Self-Exclusion

For users who need a longer break, our self-exclusion facility lets you permanently close or suspend access to your account for an extended period. Contact the 30c support team to get the process started.

To activate any of these self-control tools or to get further guidance, please contact the 30c support team at [email protected]. Your request will be handled with complete confidentiality and respect.

Protection for Minors

30c has a strict zero-tolerance policy against the use of our platform by anyone under the age of 18. We carry out age verification during registration and reserve the right to request identity documents at any time.

If you are a parent or guardian concerned about children accessing online gambling sites, we recommend using parental control software to restrict internet access on shared devices. Such software is available through your internet service provider or your smartphone's app store.

Anyone who suspects that a minor is using a 30c account is encouraged to report it to our support team immediately at [email protected]. We will take prompt action to investigate and close any accounts found to be in violation.

30c has a strict policy to prevent underage access to online gaming
30c is strictly for adults aged 18 and above.

Life Balance & Seeking Professional Help

Healthy gaming means gaming that doesn't interfere with other areas of your life. If you find that gaming is starting to take priority over the things that matter — relationships, work, health, or finances — that's a sign it's time to seek support.

There's no shame in asking for help. Problem gambling is a treatable health condition, and many people have successfully sought support and restored balance in their lives. 30c encourages users who feel they may have a gambling problem to:

  • Talk to someone you trust — a family member, a close friend, or a counsellor;
  • Reaching out to counselling helplines available in Malaysia;
  • Consulting a doctor or mental health professional for an assessment and support;
  • Activating the self-exclusion facility on the 30c platform while seeking professional help.

The 30c support team is ready to help point you towards the right resources. Reach us at [email protected] or visit our FAQ page for more information on the self-exclusion and control tools we offer. You don't have to go through this alone.

Always Keep in Mind

  • Gaming is entertainment, not a way to earn income or solve financial problems.
  • Only use disposable funds you can afford to lose without affecting your daily needs.
  • Stop playing when it's no longer enjoyable or when you're feeling stressed.

Play Smart, Play Longer

30c wants you to enjoy the best entertainment experience — with complete peace of mind and full control. If you have any questions about responsible gambling or need assistance, reach out to us. We're here for you.

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